Name of company

K9rens Professional Dog Grooming

Cancellation and No Show Policy

We understand that appointments occasionally ned to be cancelled or rescheduled due to other events or conflicts. We require at least 48 hours notice prior to appointment to cancel or reschedule to avoid a cancellation fee. Each appointment is a reservation for services and for the individualised attention we provide for each pet grooming. We work on a one to one basis which means we only take a limited number of appointments each day. A missed appointment is a loss of income to a small business and to the groomer. We reserve the right to charge a fee of 50% of the booking cost (minimum £15) for appointments cancelled within less than 48 hours notice. All late fees must be paid prior to any future booking. Arriving 30 minutes late or more will be considered a 'no show', or missed appointment and may require re-scheduling. A missed appointment fee will be charged at full price and will also need to be paid prior to any future booking. For clients who are habitually late or cancel outside of our policy, we reserve the right to require  prepayment for services that will be non-refundable in the case of late cancellation, modification or no show. Late collections will incur a fee of £5 for every half an hour. We are dog groomers not dog sitters. We hope you understand.

Grooming Contract

Conditions under which dog are accepted for grooming

• The dog is fit and healthy. Grooming of sick or elderly dogs is entirely at owners risk. Grooming may expose underlying skin or health problems that we cannot be held liable.
• The dog is vaccinated up to date. An unvaccinated dog puts itself and others at risk.
• It must be clearly understood and agreed that whilst every care and attention is given to your dog(s) they are accepted at owners risk. Our first concern is for the welfare of your dog so in the event of injury or illness a vet may be called in and unless it can be clearly shown that we are liable, all costs in connection with and in the carrying out of this instruction shall be at the owners expense. We recommend Dog Insurance.
• Payment will be made on collection of dog. Estimates are based on an average dog of the breed type but owners must remember that some dogs will require extensive extra work and that this will be charged for on an hourly basis and owners must collect dogs at time stated. Uncollected dogs will be charged a sitting fee.
• Shaving of dogs will dramatically change their appearance and the hair will be very short and close to the skin. This may expose pre-existing skin complaints. Your written permission will be required to shave off a matted coat. 

WE RESERVE THE RIGHT TO REFUSE A DOG THAT PRESENTS A RISK OF INJURY TO ITSELF OR STAFF

Under no circumstances do we accept sedated dogs

These do not affect your statutory rights